Refund policy

At LKOA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following refund policy:

1. Eligibility for Returns:

   • Items must be returned within 30 days of the original purchase date.
   • Products must be unworn, unaltered, and in their original packaging with all tags attached.
   • Clearance items, custom orders, and hair accessories (such as wig liners and styling tools) are not eligible for return.

2. Return Process:

   • Contact our customer service team at larashkingdom@gmail.com to initiate a return.
   • You will receive a Return Authorization Number (RAN) which must be included with your return package.
   • Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.

3. Refunds:

   • Once we receive and inspect your return, we will process your refund within 5-7 business days.
   • Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card issuer.
   • A restocking fee of 15% will be deducted from the refund amount for all returned items.

4. Exchanges:

   • If you wish to exchange an item, please follow the return process and place a new order for the desired item.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

     We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
     
     To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
     
     To start a return, you can contact us at larashkingdom@gmail.com. Please note that returns will need to be sent to the following address: larashkingdom@gmail.com.
     
     If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
     
     You can always contact us for any return question at larashkingdom@gmail.com. 
     

     
     

     Damages and issues
     Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

     
     

     Exceptions / non-returnable items
     Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
     
     Unfortunately, we cannot accept returns on sale items or gift cards.

     
     

     Exchanges
     The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

     
     

     European Union 14 day cooling off period
     Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

     
     

     Refunds
     We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
     If more than 15 business days have passed since we’ve approved your return, please contact us at larashkingdom@gmail.com.